Terms and Condition

  1. Welcome to www.rapond.com (“Website”). Shumael Enterprises (“Shumael Enterprises”) is the owner of the brand Rapond (“Rapond”) and the website Rapond.com (“Website”). Shumael Enterprises is a company incorporated under the provisions of the Companies Act, 2013 with its registered office at 5311, Kucha Rehman, Chandni Chowk, Delhi – 110006  India. Your use of the Website is governed by the following Terms and Conditions (“Terms of Use”) along with the Privacy Policy, Shipping Policy and Cancellation, Refund and Return Policy (together “Policies”) as modified and amended from time to time. By accessing, browsing or otherwise using the Website, from a computer or mobile phone (through an iOS or Android application) for making a purchase on the Website, you agree to be bound by these Terms of Use and the Policies, whether you have read the same or not. The Website is only to be used for your personal non-commercial use and information. If you are not agreeable with these Terms of Use and Policies, Rapond requests you to not use the Website.
  2. Rapond reserves the right to change, modify, add or remove portions of this Terms of Use and the Policies, at any time without giving any prior written notice to you and in its sole discretion. It is your responsibility to review these Terms of Use and Policies periodically for updates/ changes. Any change or modification to the Terms of Use and Policies will be effective immediately from the date of such upload of the Terms of Use and Policies on the Website. Your continuous use of the Website, following the posting of changes, will mean that you have accepted and agreed to the revisions made to the Terms of Use as well as the Policies, whether or not you have read them. As long as you comply with these Terms of Use and Policies, Rapond grants you a personal, non-exclusive, non-transferable, limited privilege to enter and use the Website.
  3. You must be competent to contract within the meaning of the Indian Contract Act, 1872. Persons who are incompetent to contract including un-discharged insolvents etc. are not eligible to use the Website. If you are a minor i.e. under the age of 18 years, you may use the Website only under the supervision of a parent or legal guardian or your parent/ legal guardian can transact on your behalf. If you are browsing and using the Website on someone else’s behalf, you represent that you have the authority to bind that person to all the Terms of Use and Policies herein. If the said person refuses to be bound by the Terms of Use and Policies, you agree to accept liability for any harm caused by any wrongful use of the Website resulting from such access or use of the Website in whatsoever nature.
  4. For placing an order, you can register and login on the Website or you can place an order as a guest on the Website. You can also place an order with Rapond’s customer care service for the same. If you register and login on the Website, you are responsible for maintaining the confidentiality of your username and password and you will be fully responsible for all activities that occur under your account. You agree to immediately inform Rapond of any unauthorised use of your account or any breach of security with regards to your account registered with the Website.
  5. As part of the registration process on the Website, Rapond may collect the following personally identifiable information about you: including first and last name, email address, mobile phone number, demographic details such as age, gender, occupation, education, address etc., the links you click on the Website, the number of times you access the page and any such browsing information. You have to keep your account and registration details up-to-date with your current and correct details for receiving the communications related to your purchases from the Website. By agreeing to the Terms of Use, you can opt for receiving promotional offers and newsletters, which would entitle Rapond to save your personal information for the intended purposes only. Rapond stores only the necessary information required to make a purchase through the Website and does not disclose your confidential information to any third party without your consent. After placing an order on the Website, if you choose to make payment online, through any of the various methods allowed on the Website, Rapond does not save any information related to your credit/ debit cards or cvv number. All the information you provide is processed through a secure server for enabling the online transaction.
  6. You agree and confirm that:
  1. All information, products and services displayed on the Website, does not constitute an offer to sell. The order placed by you shall constitute an offer to purchase particular product/s under these Terms of Use at the price specified (including delivery and other charges).
  2.  Rapond reserves the right to accept or reject your offer for any reason (or no reason) including, but not limited to the unavailability of any product, an error in the price or product description. This shall be regardless of whether the order has been confirmed and/ or payment been received. In the event Rapond cancels your order, Rapond will provide full refund of any payment received. 
  • Before placing an order, you will check and verify the product description carefully. By placing an order for a product you are bound by the conditions of sale included in the product’s description.
  • The prices and availability of the products are subject to change without prior notice to you, at the sole discretion of Rapond. 
  • Rapond may revise and cease to make available any product at anytime. In the event, Rapond is unable to deliver the product, you will be notified by e-mail and your order will be automatically cancelled due to unavailability of the product. In such an event, Rapond shall not be liable to pay any damages to you owing to cancellation of the order. 
  • Rapond has granted you a limited, non-exclusive and non-transferable license to access and make personal and non-commercial use of the Website and not to download (other than page caching) or modify any portion of the Website. This license does not enable you to engage in any resale of the products ordered or to indulge in any commercial use of the Website or its contents contained therein. Rapond reserves a right to discontinue your account without providing you any reason thereof. The products available on the Website are for your personal use only. The products received by you from Rapond cannot be resold for commercial purposes. 
  • You are solely responsible for maintaining the confidentiality of your account, password and restricting access to your computer, and you hereby accept responsibility for all activities that occur under your account and password. If you suspect any misuse of your account, you are required to inform us immediately at the Contact Information provided hereinbelow. If Rapond finds a breach or suspects a breach of security of your account, Rapond may require you to change your password, temporarily or permanently block or suspend your account without any liability to Rapond. 
  • Rapond reserves the right to refuse service and/ or terminate your account without giving you any prior notice if these Terms of Use are violated or if we decide, in Rapond’s sole discretion, that it would be in Rapond’s best interest to do so. You are solely responsible for all contents that you upload, post, email or otherwise transmit via the Website.
  • Any recommendation made to you on the Website, during the course of your use of the Website, is purely for informational purposes and for your convenience and does not amount to an endorsement of Rapond’s products in any manner. 
  • In the event any product purchased by you from the Website causes any side effects to you, please note that we shall not be held liable and/ or held responsible in any manner whatsoever and the same shall be at your sole responsibility. You should carefully read the product description to ensure that the ingredients in the products do not cause any side effects/ allergic reactions to you and you may even consult a specialist prior to using the said products. 
  • You shall not upload, publish, host, transmit, display, modify, update or share any information that, in the sole discretion of Rapond, is grossly racial, harmful, sexual, defamatory, obscene, pornographic or otherwise unlawful in any manner whatsoever. Further, you shall not interfere with any other person’s use or enjoyment of the Website or breach any applicable law. 
  • You will provide true, accurate and authentic information in all instances where such information is requested from you by Rapond. Further, Rapond reserves its right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation, your details are found not to be true, partially or wholly, then Rapond in its sole discretion has the right to reject your registration and to debar you from using any service of Rapond without any prior intimation.
  • The address at which delivery of the product, ordered by you, is to be made will be correct and proper in all respects. In the event of non-delivery or late delivery occurs on account of a mistake by you (i.e. wrong or incomplete name or address or any other wrong information) any extra cost incurred by Rapond for redelivery of the said order shall be borne by you, prior to the redelivery being arranged.
  • You authorise Rapond to contact you for any transactional purposes related to your order/ account. 
  • Rapond shall not entertain any complaint after 15 days of the order having been delivered to you. 
  • All products are subject only to any applicable warranties of their respective manufacturers, distributors and suppliers, if any, provided in the product packaging. To the fullest extent possible by applicable law, Rapond hereby disclaims all warranties of any kind, either express or implied, including without limitation, any implied warranties of merchantability, non-infringement or fitness for a particular purpose. Without limiting the generality of the foregoing, Rapond hereby expressly disclaim all liability for product defect, any damage suffered by you from use of the services on the Website or failure claims that are due to normal use, product misuse, abuse, product modification, improper product selection, non-compliance with any codes or misappropriation of any kind. Rapond will not be liable to you or to any third party for any consequential, incidental, indirect, punitive or special damages (including without limitation, damages relating to lost profits, lost data or loss of goodwill) arising out of, relating to or connected with the use of the Website or products, regardless of the cause of action on which they are based, even if advised of the possibility of such damages occurring. 
  • You are prohibited from violating the security of the Website. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of the Website or any activity being conducted on the Website.
  • No claims or action arising out of, or related to, the use of the Website or these Terms of Use may be brought by you more than one (1) year after the cause of action relating to such claim or action arose. If you have a dispute with Rapond or are dissatisfied with the Website, termination of your use of the Website is your sole remedy. Rapond has no obligation, liability or responsibility to you. 

 

 

 

  • PRODUCT DESCRIPTION 
  1. Rapond attempts to be as accurate as possible in the description of the product on the Website. However, Rapond does not warrant that the product description, colour, information or other content on the Website is accurate, complete, reliable, current or error-free. The Website may contain typographical errors or inaccuracies which may not be complete or current. 
  2. The product pictures are indicative and may not match the actual product. Rapond has made every effort to display the colours of the products that appear on the Website as accurately as possible. However, as the actual colours you will see depend on your monitor, Rapond cannot guarantee that your monitor’s display of colour will be accurate. 
  3. Rapond reserves the right to correct, change or update the information, errors, inaccuracies or omissions at any time (including after an order has been submitted) without prior notice. Please note that such errors, inaccuracies or omissions may also relate to pricing and availability of the product. 
  4. The availability of our products shall depend on seasonal variations as the raw materials procured for manufacturing our products are naturally sourced, which may result in our products not being available at all times on the Website. Further, as the raw materials procured for manufacturing our products are naturally sourced, it is possible that due to sedimentation occurring in our products especially juices, the colour, texture and taste may differ between batches because of seasonal variations but the nutritional value of our products always remains constant. 
  5. Rapond intends to provide you with general information about Rapond’s products. The information is not intended to constitute personal medical suggestion or be used for any medical diagnosis or responsibility for the accuracy, completeness, appropriateness or usefulness of the information. For any specific medical conditions or issues, you are advised to seek opinion from a certified medical practitioner. In the event you rely on the information provided by Rapond , you do so at your own risk. Under no circumstances will Rapond be liable for the information or the consequences or relying upon on such information. 

 

 

  • PRICING

 

  1. All products listed on the Website will be sold at maximum retail price unless otherwise specified. The prices declared on the Website for the respective product are inclusive of taxes. The prices mentioned at the time of ordering will be the prices charged on the date of delivery. In case the prices are higher or lower of the concerned product, on the date of delivery, no additional charges will be collected or refunded as the case may be at the time of delivery. 
  2. At the time of checking out, you are requested to verify the total amount payable before placing your order. At the time of checking out, the total charges payable with regards to the said order shall be displayed on the Website and no further extra charges shall be applicable or payable by you at the time of accepting delivery of the said product/s ordered. After confirming the said order on the Website, especially on selecting the cash on delivery option, you shall be liable to make complete payment of the total amount to the concerned delivery person prior to taking delivery of the said products ordered for by you.

 

 

  • PAYMENT 

 

While placing an order on the Website, you are allowed to choose from the various payment options made available. You undertake to use your own debit/ credit card or banking details for completing the transaction on the Website. At the time of payment, if all security checks are verified through the secured server for enabling the online transaction, then Rapond shall not be held responsible for misuse of your debit/ credit card or banking details. Rapond will not be liable for any type of credit card fraud. The onus of proving that your credit card has been fraudulently used for transacting on the Website will be exclusively on you.

 

 

  • CANCELLATION, REFUNDS AND RETURNS 

 

An order shall be considered confirmed unless you cancel the order prior to Rapond dispatching the products to you. In order to cancel your order or to change your order, prior to the order being dispatched, you will need to call our customer service number for the same. Once the said order is dispatched to you, the said order can neither be canceled nor changed by you. 

In case of cancellation before shipment, we process the refund within 2 – 5 business days after receiving your cancellation request.

For payments done through credit/ debit cards or net banking, the refund will be processed to the same account from which the payment was made within 2 – 5 business days from the date of us receiving the products back. It may take an additional 2-3 days for the amount to reflect in your account.

For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 2 – 5 business days from the date of us receiving the products back as well as on receiving your bank details on e-mail. It will take an additional 2-3 days for the amount to reflect in your account. 

  • SHIPPING AND DELIVERY

 

Rapond shall handle the logistics of the delivery of the products ordered by you. At the time of placing your order, depending at your place of residence, an estimated time of delivery would be shared with you along with the consignment number for tracking the status of your order would be shared with you. Please note that Rapond will try its level best to make sure that you receive your order as fast as possible but due to certain external circumstances, your order might take a while longer to get delivered. Rapond will take responsibility of your order, if the order has been shipped to any of the major cities (metros) where we use “Private Courier Companies” eg. Blue Dart, DHL, etc. to ship your order. Please refer to our Shipping and Delivery Policy provided on our Website, as amended from time to time. 

 

 

  • INTELLECTUAL PROPERTY RIGHTS

 

The “Rapond” name and logo and all related product and service names, design marks and slogans are the trademarks, logos or service marks of Rapond. Rapond expressly reserves all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Website. Access to this Website does not confer and shall not be considered as conferring upon anyone to use any of Rapond’s intellectual property rights. Any use of this Website or its contents including copying and/or storing them in whole or part for commercial purpose is prohibited without Rapond’s permission. You may copy or download contents displayed on the said Website for your personal use only. You may not modify, distribute or re-post anything on this Website for any purpose. No right, title or interest in any downloaded materials is transferred to you as a result of any such copying and/ or downloading.

 

 

  • DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

 

  1. The Website is provided on an “as is” and “as available” basis. 
  2. Rapond makes no representation or warranties of any kind, express or implied, as to the operation of this Website or the information, content, materials or products shown on this Website. You expressly agree that your use of the Website is at your own risk. 
  3. Rapond makes no representation regarding the use of or result of the use/ depiction of the contents on the Website in terms of their correctness, accuracy, reliability, or otherwise. Rapond shall not be liable for any loss suffered in any manner by the user as a result of depending directly or indirectly on the depiction of the contents on this Website. 
  4. The images shown on the Website are only indicative in nature and the actual product may vary in size, colour etc. 
  5. We do not warrant that the Website, its server or email sent are free of viruses or other harmful components. We will not be liable for any damages of any kind arising from the use of this Website, including but not limited to direct, indirect, incidental, punitive and consequential damages. 
  6. You acknowledge that this Website is provided only on the basis set out in the Terms of Use. Your uninterrupted access or use of this Website on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website.  
  7. You agree that, to the fullest extent permitted by applicable law, neither Rapond nor Rapond’s holding, subsidiaries, affiliates, partners or licensors will be responsible or liable (whether in contract, tort including negligence or otherwise) under any circumstances for any (a) interruption of business; (b) access delays or access interruptions to the Website; (c) data non-delivery, loss, theft, mis-delivery, corruption, destruction or other modification; (d) loss or damages of any sort incurred as a result of dealing with or the presence of off-website links on the Website; (e) viruses, system failures or malfunctions which may occur in connection with your use of the Website, including during hyperlink to or from third-party websites; (f) any inaccuracies or omissions in content; or (g) events beyond the reasonable control of Rapond. Rapond makes no representation or warranties that defects or errors will be corrected. 
  8. Further, to the fullest extent permitted by law, neither Rapond nor Rapond’s subsidiaries, affiliates, partners or licensors will be liable for any indirect, special, punitive, incidental or consequential damages of any kind (including lost profits) related to the Website or use thereof regardless of the form of action whether in contract, tort including negligence or otherwise, even if we have been advised of the possibility of such damages and in no event shall Rapond’s maximum aggregate liability exceed. This disclaimer constitutes an essential part of this Terms of Use.  

 

 

  • TERMINATION

 

These Terms of Use are effective unless and until terminated by either you or Rapond. You may terminate the Terms of Use at any time, provided that you discontinue any further use of this Website. Rapond may terminate the Terms of Use at any time and may do so without notice and accordingly deny you access to the Website, such termination will be without any liability to the Website. Upon any termination of the Terms of Use by either you or Rapond, you must promptly destroy all material downloads or otherwise obtained from this Website, as well as all copies of such materials, whether made under the Terms of Use or otherwise. Any such termination of the Terms of Use shall not cancel your obligation to pay for the product already ordered from the Website or affect any liability that may have arisen under the Terms of Use. 

 

 

  • INDEMNITY

 

You agree to defend, indemnify and hold harmless Rapond, its employees, directors, officers, agents and their successors and assigns, it’s holding, subsidiaries, affiliates, partners or licensors from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to Rapond or any third party including but not limited to breach of any warranties, representatives or undertakings or in relation to the non-fulfillment of any of your obligations under the Terms of Use or arising out of your violation of any applicable laws, regulations including but not limited to intellectual property rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of the Terms of Use. 

 

 

  • VARIATION OF THE TERMS OF USE

 

At any given point of time, Rapond may modify these Terms of Use of the Website, without giving any prior intimation to you. You can review the most current version of the Terms of Use at any time on the Website. Rapond reserves its right to update, change or replace any part of these Terms of Use by posting updates and changes to the Website. It is your responsibility to check the Website periodically for changes. Your continued use of or access of the Website, following the posting of any changes to the Terms of Use, constitutes acceptance of those changes.

 

 

  • PRIVACY POLICY

 

Rapond understands the importance of safeguarding your personal information and has formulated a Privacy Policy, to ensure that your personal information is sufficiently protected. Apart from these Terms of Use, the Policies shall also govern your visit and use of the Website. Your continued use of the Website implies that you have read and accepted the Privacy Policy as well as Policies and you agree to be bound by their terms and conditions. You hereby consent to the use of personal information by Rapond in accordance with the terms and purpose set forth in the Terms of Use as well as the Policies, which may be subject to amendment from time to time at the sole discretion of Rapond. Please refer to our Privacy Policy (https://www.rapond.com/privacy-policy) provided on our Website.

 

 

  • GOVERNING LAW AND JURISDICTION

 

All disputes in connection with these Terms of Use shall be construed and governed in accordance with Indian laws and shall be subject to the exclusive jurisdiction of the competent courts at Delhi only. Rapond reserves the right to seek and obtain any injunctive relief, provisional or interim relief from any court of competent jurisdiction to protect Rapond’s trademark or other intellectual property rights or confidential information. 

 

  1. GENERAL
  1. You acknowledge and hereby agree to these Terms of Use and that it constitutes the complete and exclusive agreement between us concerning your use of the Website and supersedes and governs all prior proposals, agreements, or other communications.
  2. Rapond reserves the right, in our sole discretion, to change/ alter/ modify these Terms of Use and Policies at any time by posting the changes on the Website. Any changes are effective immediately upon posting to the Website. Your continued use of the Website thereafter constitutes your agreement to all such changes to the Terms of Use as well as the Policies. Rapond may, with or without prior notice, terminate any of the rights granted by these Terms of Use and Policies. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of the Website. 
  3. Nothing contained in these Terms of Use shall be construed as creating any agency, partnership, affiliation, joint venture or other form of joint enterprise between us. Rapond’s failure to require your performance of any provision hereof shall not affect Rapond’s full right to require such performance at any time thereafter, nor shall Rapond’s waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. In the event that any provision of these Terms of Use and/ or Policies shall be unenforceable or invalid under any applicable law or be so held by any applicable court decision, such enforceability or invalidity shall not render these Terms of Use and/ or Policies unenforceable or invalid as a whole but the Terms of Use and/ or Policies shall be modified, to the extent possible, by the adjudicating entity to fully reflect the original intent of the parties as reflected in the original provision. The headings of the Terms of Use are for convenience purpose only and shall not be used in its interpretation. 
  4. If you have any questions with regards to the Terms of Use, please email Rapond at info@Rapond.com (mailto: info@Rapond.com).

 

  1. CONTACT INFORMATION

Customer Service Desk

E-mail id: info@Rapond.com

Phone: +91 – 7827347841

 

Contact days: Monday to Saturday (10 a.m. to 6:30 p.m.) 

 

  • GRIEVANCE ADDRESSAL

 

If you have any grievance or complaint to place:

  1. Principal geographic address of Rapond’s headquarters and all branches; 5311, Kucha Rehman, Chandni Chowk, Delhi – 110006
  2. Rapond’s contact details (email address and customer care number); info@rapond.com; +91-7827347841

COUPON TERMS & CONDITIONS

  1. Coupons are valid for a limited time only. Rapond reserves the right to modify or cancel coupons at any time.
  2. The coupon offer will not be valid until it is applied to the qualifying item.
  3. The coupon may only be used on www.rapond.com and in conjunction with the purchase of products shipped and sold by www.rapond.com. The coupon is not valid on products sold by third-party sellers or other e-commerce websites.
  4. The coupon is limited to one coupon per customer.
  5. If you return any of the items purchased with a coupon, the coupon discount or value may be subtracted from the return credit.
  6. Applicable shipping and handling charges apply to all products as the Shipping & Returns Policy.
  7. Offer good while supplies last.
  8. Void where prohibited.
  9. Rapond has no obligation for payment of any tax in conjunction with the distribution or use of any coupon.
  10. The consumer is required to pay any applicable taxes related to the use of the coupon.
  11. Coupons are void if restricted or prohibited by law.